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Privacy Policy

Your privacy is our priority!  

At Silva Minted integrity and excellence is at the heart of everything we do, and so is upholding and respecting the privacy rights of our online guests. This policy explains how we collect and use your personal information to exceed customer satisfaction and offer unparalleled products and services.

What information is collected

Information is collected about you such as your contact, payment and demographic information, shopping preferences and information about the devices you use to access our online shop.

This information is required in order to provide you with the products and service you request. If this information isn’t provided, we may not be able to service your request.

How we collect your information

  • Information you provide to us, such as while making a purchase or signing up for a loyalty/rewards.
  • Information we collect while you interact with our website, social media sites, mobile apps and other products and services.
  • Information collected from other sources, such as credit card issuers and data analytics firms.
  • Information we create ourselves from the information collected from you to improve your shopping experience

How we use your information

Information is used to provide you with our products and services and to optimize your experience with our site. It is often used for multiple purposes. For example, if you make a purchase on our website we will need to:

  • o  Use your address info to ship your order
  • o  Use contact info to send you a receipt
  • o  Use data provided to us to make recommendations to you and improve your overall experience

We often obtain your consent to use your information. However, sometimes obtaining your consent is not required as we may use your information for our own legitimate interests, to fulfill our obligations to you or to comply with legal obligations imposed on us.

How we share your personal information

Your personal information may be shared with third parties who provide services to you or us, with promotional partners, social media companies, or with other third parties as needed to carry out our business or legal obligations.

Storing and securing your information

Personal information that we collect is stored in Canada. Your personal information may be subject to the laws of the country in which it is stored or used. By providing us with any personal information, you understand that your information may be transferred, processed, or stored outside of your country of residence, including Canada, which may have different data protection rules from the country in which you reside.

We retain your personal information for as long as it is needed to provide services to you, or as needed to fulfill our own obligations, such as preventing fraud, meeting regulatory requirements, resolving disputes, improving our services and/or maintaining security, and in each case, as consistent with applicable laws.

We strive to provide you with a safe and convenient shopping experience. A wide array of technical and organizational security measures has been put in place to help protect you and the information we collect about you. Please note that we will never email you asking for account information such as: date of birth, passwords, credit card information or other personal information. 

 

For questions or information concerning this policy, please send us an EMAIL